DEGLORY GH MEDIA

MTN Ghana has officially confirmed a cybersecurity incident that potentially exposed the personal data of approximately 5,700 customers. The breach, announced on April 28, 2025, is currently under investigation by the Data Protection Commission (DPC).

According to MTN, unauthorized access was detected within its systems, prompting immmediate action to assess and contain the situation. While the full extent of the breach is still being determined, the company has engaged top cybersecurity experts to conduct a thorough forensic investigation.

MTN assured the public that its core systems remain secure and fully operational. Affected customers are being contacted directly and will receive guidance on protective measures.

As a precaution, MTN advises all customers to:

• Place fraud alerts with major credit bureaus.
• Update MTN, MoMo, and banking applications.
• Use Strong, unique passwords and change them regularly.
• Remain cautious of unexpected messages and suspicious link.
• Avoid sharing sensitive information such as PINs, OTPs or passwords
• Enable multifactor authentication where available.

Customer seeking further assistance can reach MTN Ghana's toll-free line at 100.